FAQs

What are the opening hours?

As of March 16th 2020, all public-facing services of the library are closed due to COVID-19. When we reopen we will return to opening the lending depot at Civic House every Saturday, 11am-1pm.

How do I become a member and take out tools?

You can sign up via our online portal here or in person. Head to our borrow tools page for more information.

How many tools can I take out at a time?

We have a maximum limit of 10 tools per member at a time. If you have a larger project that requires more tools, get in touch and we will do our best to accommodate.

How long can I borrow tools for?

We have a maximum lending time of 2 weeks. After your first week of borrowing a tool, please renew your tool using your membership account online.

I can’t return my tools on time, what do I do?

If you will be late in returning your tool, please let us know via email. We urge that this is only done in exceptional circumstances – the tools in the library are meant to be shared with our whole community, so we expect tools back when you’re done using them! If we aren’t contacted in advance of a late return, you may be liable to a fine.

We will be extending our opening times soon so that there are more opportunities to drop tools back to us in the week.

What do I do if a tool I’ve borrowed is broken, or I’ve accidentally broken it through use?

If a tool is not fit for use at the point of lending, please let us know via email and bring it back to us as soon as you can. We are doing our best to repair and maintain our collection of tools, but sometimes a few knocks and tears can slip the net! If you break the tool whilst using it, don’t worry, accidents can happen. Just let us know as soon as you can and we’ll get you sorted with a replacement.

I can’t see the tool I’m looking for in the inventory

Not all of our tools have been uploaded on to our system, and our collection keeps growing as we regularly get new donations. If you can’t see something you need, send us an email to check our inventory, or make sure to ask when you’re in the depot picking other tools up. We can always root around for you when you’re there in person!

Do you provide consumables?

We have a decent range of screws, bits and other consumables like sandpaper in the library that it is worth asking for when you’re at the depot. We don’t have everything though, so you may need to pop to the hardware store to get the things you need. If you use up a set of consumables that come with a tool (i.e sandpaper for electric sanders), we really appreciate getting the tool returned with some more ready for the next user.

I’ve got a bunch of old tools I need to get rid of, do you accept donations?

We do! The whole tool library is built on the generous donations of our community and local organisations. Head here for more information on making a donation.